At Wavzox, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return and refund policy below.
1.Return Eligibility
We accept returns within 7 days of delivery.
To be eligible for a return:
- The item must be unused and in its original condition
- The item must be returned in the original packaging
- Proof of purchase or order confirmation is required
Items that are damaged due to misuse, improper handling, or normal wear and tear are not eligible for return.
2.Refund & Returns Only — No Exchanges
Wavzox only offers refunds for eligible returned items.
We do not offer product exchanges under any circumstances.
If you would like a different product, color, or model, please place a new order separately after your refund has been processed.
3.Return Process
To start a return, please contact our customer support team with your order number and reason for the return.
Once your return request is approved, we will provide return instructions.
Customers are responsible for return shipping costs unless the item arrived damaged or defective.
4.Refund Processing Time
After we receive and inspect your returned item, your refund will be processed within 3–7 business days.
Refunds will be issued to the original payment method used at checkout.
Please note that your bank or credit card provider may require additional time to post the refund to your account.
5.Non-Returnable Items
The following items are not eligible for return or refund:
- Final sale or clearance items
- Gift cards
- Items returned without authorization
- Products damaged through customer misuse
6.Late or Missing Refunds
If you have not received your refund after the stated processing time:
- Check your bank account again
- Contact your credit card company or payment provider
- Contact your bank, as processing times may vary
7.Contact Us
If you have any questions, please contact our support team through the contact page on our website.